I hope you love your purchase but if for any reason you are not completely satisfied, simply return the item(s) to me within 28 days of the shipping date along with your details. All I ask is that the items are unused, in the same condition that it was sent out to you, and in its original packaging.

The postage for returns will have to be covered by the customer.

To arrange a return email or telephone the number on the website contact page.

Your refund will be credited in the same manner and to the same amount used to make the purchase. I will also refund the initial postage cost for UK orders, but cannot refund overseas postage. The item is your responsibility until it reaches the studio. Be sure to get a proof of postage.

How long will it take to process?

I will process a refund or exchange within 10 working days of receipt of your return. At this point I will e-mail you confirmation of a refund, or send you your replacement. Please be assured that I will endeavour to process exchanges as quickly as possible.

What if my order is faulty or part of it is missing?

If the item you received is not what you originally ordered, or is faulty in any way, please contact me within 5 working days of receiving it providing your name, address and your order number, and let me know if you require a refund or a replacement.

I have made every effort to display as accurately as possible the colors of each individual art piece that appear on my website. However, as computer monitors vary, I cannot guarantee that your monitor’s display of any colour will be completely accurate.

Can I cancel my order before it is sent?

Under the United Kingdom’s Distance Selling Regulations Act you have the right to cancel your order and obtain a full refund. Please log into your account and if the order status is still processing it may be possible to cancel your order before it is dispatched. All order cancellations must be sent to me via e-mail quoting your name, order number and full address.

Mainland UK Delivery

Each precious art piece will be securely wrapped and sent out via Royal Mail Special Delivery Guaranteed by 1pm next day delivery serviceat a cost of £9.  Your parcel will require a signature upon delivery.  Proof of delivery is available and you can track your item online using the Track & Trace service as soon as your unique parcel number is emailed to you.  

 

Overseas Delivery

Your parcel will be sent to you via Roya Mail International Tracked service, aiming to reach your home within 3 to 5 working days at a cost of £19.20.  Your item will receive priority handling overseas and benefit from an online tracking facility so you can check your items's progress right through to delivery. Please email for further information.